[A618.Ebook] Download Colossians & Philemon (LifeChange)From Tyndale House Publishers

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Two crises in Colosse cause visitors to be sent to the Apostle Paul. First, an old friend brings news that false teachers are laying down rules and boasting of secret knowledge beyond the gospel. Then, a runaway slave begs Paul to ask his Christian master for mercy. The letters Paul writes to handle these dilemmas remain foundational for understanding Christ and His work in us. The 11 sessions of this Bible study on the books of Colossians and Philemon examine how Paul exalted Christ and affirmed a truly Christian lifestyle. If using in a group, personal study is needed between meetings.

• Sales Rank: #369237 in Books
• Brand: Tyndale House Publishers
• Published on: 1988-06-15
• Released on: 1988-06-01
• Original language: English
• Number of items: 1
• Dimensions: 8.40" h x .50" w x 5.40" l, .45 pounds
• Binding: Paperback
• 144 pages

From the Back Cover
COLOSSIANS & PHILEMON. Two crises in Colosse send visitors to Paul in prison. First, an old friend brings news that false teachers are belittling Christ, laying down rules, and boasting of secret knowledge beyond the gospel. Then, a runaway slave begs Paul to ask his Christian master for mercy. The letters Paul writes to handle these dilemmas-his words exalting Christ and affirming a truly Christian lifestyle-remain foundational for understanding Christ and His work in us. LifeChange Series: Christians have a lifelong goal: to become like Christ. This involves change, and change isn’t always easy. But the more you know of God’s purposes for you, the more you can experience His joy and participate in His plan. The LifeChange Series of Bible studies on books of the Bible can help you grow in Christlikeness through a life-changing encounter with God’s Word. You’ll benefit in these important ways: 1) You’ll gain a firm understanding of the book-its historical context, purpose, structure, and meaning; 2) You’ll apply its powerful, relevant wisdom to needs and issues you are currently working through; and 3) You’ll acquire personal study skills and a thirst to return to the book on your own-so you can keep going deeper into its life-transforming truths.

About the Author
The Navigators is an interdenominational, nonprofit organization dedicated to helping people "know Christ and make Him known” as they look to Him and His Word to chart their lives.

Navigators have invested their lives in people for more than seventy-five years, coming alongside them life on life to study the Bible, develop a deepening prayer life, and memorize and apply Scripture, The ultimate goal is to equip Christ followers to fulfill 2 Timothy 2:2—to teach what they have learned to others.

Today, tens of thousands of people worldwide are coming to know and grow in Jesus Christ through the various ministries of The Navigators. Internationally, more than 4,600 Navigator staff of 70 nationalities serve in more than 100 countries.

Most helpful customer reviews

1 of 1 people found the following review helpful.
a well rounded guide
By J. Chang
I am using this for my young adult bible study. It's got a lot of helpful discussion questions. It's good for group or individual like the book suggests. It's got a good background chapter too.

I think it this is a great starter for someone who's a first time group leader.

0 of 0 people found the following review helpful.
An easy pick-up book for small group
By Steven Randolph
It came on time and there were no issues with delivery. It really is a good tool for Bible study, easy to pick up, some of the questions can be difficult to understand, but otherwise well done.

0 of 0 people found the following review helpful.
I LIke LifeChange Bible Studies
By Amazon Customer
In general I like LIfeChange Bible Studies. They all are very good. I recommend them for anyone searching for an indepth and meaingful Bible Study.

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[E458.Ebook] PDF Download Corporate Cultures: The Rites and Rituals of Corporate Life, by Terry Deal, Allan Kennedy, Allan A. Kennedy, Terrence E. Deal

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Business experts everywhere have been finding that corporations run not only on numbers, but on culture. In this revised and updated 2000 edition of Corporate Cultures, organization consultants Terrence Deal and Allan Kennedy probe the conference rooms and corridors of corporate America to discover the key to business excellence. They find that the health of the bottom line is not ultimately guaranteed by attention to the rational aspects of managing-financial planning, personnel policies, cost controls, and the like. What's more important to long-term prosperity is the company's culture-the inner values, rites, rituals, and heroes-that strongly influence its success, from top management to the secretarial pool.For junior and senior managers alike, Deal and Kennedy offer explicit guidelines for diagnosing the state of one's own corporate culture and for using the power of culture to wield significant influence on how business gets done.

• Sales Rank: #554137 in Books
• Brand: Deal, Terrence E./ Kennedy, Allan A.
• Published on: 2000-05-15
• Original language: English
• Number of items: 1
• Dimensions: 9.00" h x .60" w x 6.00" l, .77 pounds
• Binding: Paperback
• 232 pages

About the Author
Allan Kennedy is president of Selkirk Associates, Inc., a microcomputer software company in Boston. Prior to holding this position he was a consultant for twelve years with McKinsey and Company. Terrence Deal is a professor at Peabody College at Vanderbilt University, where he specializes in the study of organization cultures. He has recently taught at Harvard University's Graduate School of Education. Allan A. Kennedy is a Boston- and London-based management consultant and writer. He is co-author with Terrence Deal of Corporate Cultures and The New Corporate Cultures. He lives in Boston, Massachusetts.

Most helpful customer reviews

0 of 0 people found the following review helpful.
Useful for understanding your organization's environment
By C. th tColeman
Very useful material. Lacks explanation of how these cultures come into being. As an economist, it is very easy for me to form hypotheses. The problem is finding examples of failed cultures, as those companies are gone.

12 of 14 people found the following review helpful.
Useful advice for any business leader.
By tom@ims1.com
This should be considered a classic in business literature. I found it very useful designing workshops to help corporate leaders breathe life into stodgy mission statements. The use of mission to motivate employees is rarely achieved, and this book helps you understand why.

7 of 12 people found the following review helpful.
Read this, and drag your company into the new millennium
By C. Anderson
Provides the forward-thinking employee with ammunition on why a positive, nurturing culture is critical to a company's success. There's more to being successful in business that simply creating/selling the best product. More companies should wake up and move into the 1990's (before they're over)...

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[C861.Ebook] Get Free Ebook Hypnodontics: Ethical Influence: Language for Dental Professionals, by Juan Acosta

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Hypnodontics is a practical technical manual that teaches dental professionals the language of ethical influence, to help make their patients more comfortable and their practice more profitable.

Readers will be able to enhance their communication skills in any area of life, and particularly when it comes to patient and team member interactions. A must read for every dental practice owner and team member.

• Sales Rank: #1049609 in eBooks
• Published on: 2014-07-04
• Released on: 2014-07-04
• Format: Kindle eBook

About the Author
Juan P. Acosta is a certified hypnosis practitioner and an advocate for good oral health. While managing a dental clinic, Juan realized his skills in the language of ethical influence could benefit many areas of the dental office. In addition to patient comfort, which was his original intent in starting this endeavor, he found patients and practices themselves had their own set of problems and that hypnosis could help them both! Patients be happy and practices grow. Since then he has dedicated his time to train dental and hypnosis professionals everywhere on how to bring Hypnodontics to their practice, relieving fear of the dentist and other behaviors that keep people from achieving optimal oral health and practices from thriving. He has occupied a variety of positions in different dental practices. As a VIP patient coordinator he has also been responsible for preparing several thousand patients for hundreds of procedures, and for their happiness throughout the entire process, from initial phone call to video testimonial. Juan now works directly with select practices and lectures at conferences and organizations worldwide, where his classes provide continuing education credits for both hypnosis and dental professionals. Learn more at hypnodontist.com

Most helpful customer reviews

1 of 1 people found the following review helpful.
Excellent book, very clear and well thought out
By Lydia L.
Excellent book, very clear and well thought out. As a hypnotist, I recommend this to anyone interested in the subject, and even dentists who aren't.

0 of 0 people found the following review helpful.
Four Stars
By Ruben Alvarez
Great

1 of 1 people found the following review helpful.
Great book on the use of healing language in dentistry - for patients dentists and hypnotists
By Muthukumar Venkatachalam
Very good book for learning about the use of hypnosis and persuasive hypnotic language in dentistry. It is primarily geared towards dentists but definitely useful for hypnotists as well. It will also help dental clients to know about the mechanisms involved in their fear and phobia related to dentistry and provides easily understandable ways of addressing these to have a good experience at the dentists.
Juan has done a great job in making it easy to follow. The book flows well. Good job

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[F322.Ebook] Ebook Phlebotomy Essentials Workbook, by Ruth E. McCall BS MT(ASCP), Cathee M. Tankersley MT(ASCP)

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Designed to be used in conjunction with Phlebotomy Essentials, Fourth Edition, this Workbook provides students with chapter-by-chapter exercises to reinforce text material, assessment tools to evaluate their skills, realistic scenarios to gauge their grasp of key concepts, and skills logs to chart their progress. The Workbook includes key terms matching exercises; chapter review questions; crossword puzzles; skill and knowledge drills; requisition activities; competency checklists; case studies; concept mapping exercises; procedure evaluation forms; venipuncture practice logs; and the lab tests and departments appendix from the text.

• Sales Rank: #1139138 in Books
• Brand: Brand: Lippincott Williams n Wilkins
• Published on: 2007-04-10
• Original language: English
• Number of items: 1
• Dimensions: .56" h x 7.40" w x 9.12" l, 1.10 pounds
• Binding: Paperback
• 275 pages

Features

• Used Book in Good Condition

Most helpful customer reviews

0 of 1 people found the following review helpful.
Phlebotomy Essential Workbook Fourth Edition
By simerone
I would not recommend this book because the book does not provide the answers to any of the questions reviewed. There is a note on the inside cover that is misleading. It reads, "Answers to all workbook activities and exercises are located in the Faculty Resource Center on the Point at [...]." This book was orderd online so I was not able to review it ahead of time. Since I was not able to access the material needed online I checked with Amazon and found out this note only refers to the instructor that is teaching the class. I purchased this book with the though in mind that it would be good material to review in order for it to help me study on my own. However, since there are no answers in the book then this book is useless to me. I believe if I was in a Phlebotomy class this book could be of great value to me. The material in this book appears to be very organized, easy reading and to the point.

0 of 0 people found the following review helpful.
Four Stars
By C. Coron
Been a while since I ordered this but don't remember any problems

0 of 0 people found the following review helpful.
Yikes! This book does not match the "Look Inside" preview!
By NC Infoseeker
Be careful! This book does not match the "Look Inside" preview! Instead it is a workbook with questions and no answers. There is not even an index!

I hope Amazon will update the "Look Inside" Preview because it is not fun to get a different book than you are expecting!

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[K595.Ebook] Get Free Ebook Electric Motor Handbook, by H. Wayne Beaty, James Kirtley

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From portable CD drivers to heavy industry behemoths--all the essential facts about electric motors in one comprehensive reference

It thoroughly covers updated traction applications, the latest on solid-state motor-drive controllers, electrical and mechanical parameters, specifications, shapes, performance, protection, and every size of motor made--from those used in portable CDs to the motors required by heavy industry.

• Sales Rank: #1502483 in Books
• Published on: 1998-07-21
• Original language: English
• Number of items: 1
• Dimensions: 9.10" h x 1.40" w x 6.00" l, 1.57 pounds
• Binding: Hardcover
• 400 pages

Review
The advent of the personal computer has made the study of electricity an electrical components all the more important. Today, an estimated 3 out of 5 homes have implemented computer systems, and we rely on these instruments in all facets of our daily lives. Accordingly, a true understanding of this topic is necessary for students pursuing science and computer-related degree certification. And that's just where "Electric Motor" comes into play: In this text students of the discipline will find a wealth of information about all kinds of electric motors and the way that they have been applied to various industries world-wide. Beaty and Kirtley have done an exemplary job in surveying the subject and then creating a manual that is logical and relatively easy to read. In the course of their analysis, the authors discuss the kinds of electrical motors in use today, the ways in which they function, tests to conduct to insure best performance, and ways that motors are designed for different applications. Simply, "Electric Motor" covers the full spectrum in terms of analyzing the components that drive so many different kinds of systems -- from the work place to the home office, and everything between. Seasoned technicians and under-graduate students alike will be served equally well by this handbook as it offers real insight into the ways the engines of the world turn. . .

In short, "Electric Motor" should be required reading in all training courses that explore these subjects. Further recommended as a general reference text for both college and public sector libraries. .

From the Back Cover
From portable CD drivers to heavy industry behemoths--all the essential facts about electric motors in one comprehensive reference. This fact-paced handbook is the unrivaled source for professionals who work in electric motors--whether the applications are commercial, industrial, or consumer. It thoroughly covers updated traction applications, the latest on solid-state motor-drive controlers, electrical and mechanical parameters, specifications, shapes, performance, protection, and every size of motor made--from those used in portable CDs to the motors required by heavy industry. The most authoritative book you can buy on electric motor specifications and applications!

About the Author
James L. Kirtley, Jr. is Vice President at Satcom Technology Corporation and Professor (on leave) of Electrical Engineering at MIT. H. Wayne Beaty is the former managing editor of Electric Light & Power magazine, and coeditor of the Standard Handbook for Electrical Engineers

Most helpful customer reviews

2 of 3 people found the following review helpful.
Needs significant revision
By C. G. Holt
This book does a descent job in providing an overview of many different motor types used in industry. However, I do believe the title is somewhat misleading and should be changed. Most readers would assume a "Handbook" would provide more practical information about the subject for direct industry application. In my opinion, this book does not address a "Handbook" type of issue. It does however offer significant detail in electrical design theory of differing motors. Even in theory it falls short. I only wish the authors would have been more considerate of their readers by including all nomenclature definitions. I found what was presented partially helpful since most equations didn't define the variables. I had to guess, assume and use other references to fully understand variables of most of the equations. The book appears to have been compiled too quickly in order to meet a press deadline. This book would become a good reference for designers if a second edition is published correcting (1) the title - then it would be a first edition of another book, and (2) nomenclature definition.

13 of 14 people found the following review helpful.
A Completely Misleading Title
By Donald Carlson
I am a degreed electrical engineer with 7 years of experience in the electric motor industry. Even I couldn't understand this book. Extensive portions of the book state equations using calculus. There is little explaination of the equations. The book appears to be a collection of advanced technical papers previously written for IEEE academic symposiums. Unless you are very comfortable with calculus and already know how to design electric motors, this book will be unintelligable. This collection of advanced academic papers demonstrates the authors command of the discipline and got him published. It was not written to educate the reader. A collection of academic papers does not constitute a handbook. I have a more than mild suspicion the five star review by an earlier "reader" may be a ringer.

3 of 4 people found the following review helpful.
Could this be the same James R. Hendershot as below?
By A Customer
the only glowing review comes from:James R. Hendershot could be a great books for James, but the rest of us.....
James R. Hendershot Jr. is the president of MOTORSOFT which owns Magna Physics Publishing. He has a B.S. & M.S. in Physics. He has 30 years experience in practical hands-on permanent magnet motor design and development. He has designed hundreds of brushless motors for computer disc drives, servo systems and high speed machine tools spindles. He is also a leader in the development of Switched/Variable Reluctance Motors. He has written numerous technical papers, publications and given tutorials on all motor subjects. Co-author with Professor T Miller of leading text book on Permanent Magnet Brushless Motors and Generators. Consulting services range from motor design, patent exploration, and tutorials.

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[W810.Ebook] Download The Hollywood Action and Adventure Film (New Approaches to Film Genre), by Yvonne Tasker

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The Hollywood Action and Adventure Film presents a comprehensive overview and analysis of the history, myriad themes, and critical approaches to the action and adventure genre in American cinema.

• Draws on a wide range of examples, spanning the silent spectacles of early cinema to the iconic superheroes of 21st-century action films

• Features case studies revealing the genre’s diverse roots – from westerns and war films, to crime and espionage movies

• Explores a rich variety of aesthetic and thematic concerns that have come to define the genre, touching on themes such as the outsider hero, violence and redemption, and adventure as escape from the mundane

• Integrates discussion of gender, race, ethnicity, and nationality alongside genre history

• Provides a timely and richly revealing portrait of a powerful cinematic genre that has increasingly come to dominate the American cinematic landscape

• Sales Rank: #2140329 in Books
• Published on: 2015-06-15
• Original language: English
• Number of items: 1
• Dimensions: 9.00" h x .30" w x 5.95" l, .64 pounds
• Binding: Paperback
• 224 pages

Review

“Even for readers familiarised with the previous work of Yvonne Tasker, this book brings a new look into her main area of study, as it presents not only issues pertaining the body and the representation of women in action and adventure, but also more general elements which help understand genre criticism as a whole and the action and adventure film in particular. Furthermore, and as a manual for students of Film Studies, the book fulfils its goal, as it combines the exposition of theory with clear examples, of both how the theory was previously applied and how it can be now employed to analyse the latest productions“.  (Pop-Zeitschrift, 9 October 2015)

From the Back Cover

Ever since Douglas Fairbanks let a sword do his talking in the swashbuckling films of the silent era, the action and adventure genre has evolved into one of the most enduring box-office draws in cinematic history. The Hollywood Action and Adventure Film presents a comprehensive overview and analysis of the history, myriad themes, and critical approaches to the action and adventure genre in American cinema.

The book explores the genre’s amazing longevity, one that stretches from the silent spectacles to the iconic superheroes of 21st-century action films. Case studies reveal the genre’s diverse roots – from westerns and war films, to crime and espionage movies – and show how action and adventure represent pervasive modes of movie-making and storytelling throughout American cinema’s lengthy history. By contrasting family movies such as The Adventures of Robin Hood with the breakneck-pacing of thrillers like The Bourne Identity, it illustrates just how extensive this popular American genre cinema can be. Chapters draw out a rich variety of aesthetic strategies and thematic concerns that have come to define the genre, touching on themes such as the outsider hero, violence and redemption, and adventure as escape from the mundane. The Hollywood Action and Adventure Film offers a timely and richly revealing portrait of a powerful cinematic genre that has increasingly come to dominate the American cinematic landscape.

About the Author
Yvonne Tasker is Professor of Film and Media at the University of East Anglia. She is the author of Spectacular Bodies: Gender, Genre and the Action Cinema (1993) and Soldiers’ Stories: Military Women in Cinema and Television Since WWII (2011), and editor of Action and Adventure Cinema (2004).

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[B855.Ebook] Free PDF The Trusted Advisor, by David H. Maister, Charles H. Green, Robert M. Galford

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Bestselling author David Maister teams up with Charles H. Green and Robert M. Galford to bring us the essential tool for all consultants, negotiators, and advisors.

In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert world-renowned professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. To demonstrate the paramount importance of trust, the authors use anecdotes, experiences, and examples -- successes and mistakes, their own and others' -- to great effect. The result is an immensely readable book that will be welcomed by the inexperienced advisor and the most seasoned expert alike.

• Sales Rank: #6320 in Books
• Color: Yellow
• Brand: Brand: Free Press
• Published on: 2001-10-09
• Released on: 2001-10-09
• Original language: English
• Number of items: 1
• Dimensions: 8.44" h x .60" w x 5.50" l, .53 pounds
• Binding: Paperback
• 240 pages

Features

• Great product!

Amazon.com Review
David Maister, Charles Green, and Robert Galford--consultants on professional-service management and customer-relation issues--believe nobody can become successful as a business guru until they first gain the confidence of their clients. In The Trusted Advisor, the authors effectively build their case through anecdote and illustration, then relay a solid series of relevant suggestions applicable to both would-be consultants and those already active in the field. Among their most potent suggestions is a practical, five-step development process that encourages outsiders to engage clients by focusing attention on the issues and individuals at hand; listening both to what they say and what they leave unsaid; framing the immediate problem from their perspective; envisioning with them how a solution might appear; and committing jointly to the actions and resources that will bring it about. Also particularly useful is the examination of trust-building during four phases of a client-advisor alliance: at the time the relationship is consummated; during the assignment; after the assignment; and when "cross-selling," or establishing affiliations with the customer's associates. Boosting its utility, the book is filled with concise, easily adopted tips like "return phone calls unbelievably fast" and "always tell the truth and not what the client wants to hear." --Howard Rothman

Review
Carl Stern CEO, Boston Consulting Group An invaluable road map to all those who seek to develop truly special relationships with their clients.

Tom Peters author of The Professional Service 50 This is a brilliant -- and practical -- book. In our "world gone mad," trust is, paradoxically, more important than ever.

William F. Stasior senior chairman and former CEO, Booz-Allen & Hamilton This book is engaging, enjoyable, and absolutely on target. It is packed with truth. The Trusted Advisor will guide success not just in the advisory professions but in leadership and life as well.

Professor Charles Fombrun Leonard N. Stern School of Business, New York University The Trusted Advisor gets to the heart and soul of the advice business. This path-breaking book is a must-read.

About the Author
David H. Maister, one of the world's leading authorities on the management of professional service firms, is the author of several successful books, including Managing the Professional Service Firm, True Professionalism, and Practice What You Preach, and coauthor of The Trusted Advisor.

Charles H. Green is an executive educator and business strategy consultant to the professional services industry. Charlie has taught in executive education programs for the Kellogg Graduate School of Management at Northwestern University, and for Columbia University Graduate School of Business, as well as independently through his firm, Trusted Advisor Associates. His current work centers on the nature of trust-based relationships within organizations, and on the management of professional service firms. Green is a graduate of Columbia and  Harvard Business School. He spent the first twenty years of his career with The MAC Group and its successor, Gemini Consulting, where his roles included strategy consulting (in Europe and the United States), VP Strategic Planning, and a variety of other firm leadership roles. He is the author of numerous papers, with articles published in the Harvard Business Review and Management Horizons. He is president of Trusted Advisor Associates, which he founded with Rob Galford. He resides in Morristown, New Jersey.

Robert M. Galford is currently a Managing Partner of the Center for Executive Development in Cambridge, Massachusetts, and was formerly the executive vice president and chief people officer of Digitas, Inc., a leading Internet professional services firm with over 1,400 employees. He taught for many years on executive programs at the Columbia Graduate School of Business and the Kellogg Graduate School of Management at Northwestern University, in addition to consulting to professional services firms, technology companies, and financial institutions. Rob has lived and worked in both Western Europe and North America as a vice president of The MAC Group and its successor firm, Gemini Consulting. He has practiced law with the international firm of Curtis, Mallet-Prevost, Colt & Mosle in New York and Washington, and has also worked in investment management for Citicorp. Rob's writing and commentaries on management have been published in the Boston Globe and he is a three-time contributor to the Harvard Business Review. He currently sits on the boards of directors of Forrester Research, Inc., and Access Data Corporation. He also hosts the business video Talk About Change! with the popular cartoon character Dilbert.
 

Most helpful customer reviews

88 of 94 people found the following review helpful.
The Cornerstone of All Relationships
By Robert Morris
According to the authors, "The theme of this book is that the key to professional success is not just technical mastery of one's discipline (which is, of course, essential), but also the quality to work with clients in such a way as to earn their trust and gain their confidence." The authors provide "a new understanding of the importance and potential of trust relationships with clients, and show how trust can be employed to achieve a wide range of rewards. We examine trust as a process, which has beginnings and endings, which can be derailed and encouraged, and which take place across time and experience. We analyze the key components of trust and the process which trust involves in a relationship." To give you at least some idea of what this book addresses, here are the questions answered in Part One ("Perspectives on Trust"):
What would be the benefits if your clients trusted you more?
What do great trusted advisors all seem to do?
What are the dynamics of trusting and being trusted?
How do you ensure that your advice is listened to?
What are the principles of building strong relationships?
What attitudes must you have to be effective?
Do you really have to care for those you advise?
In the final chapter, the authors include "The Quick-Impact List to Gain Trust" and then an Appendix in which they duplicate all of the checklists previously provided. I rate this book so highly for twqo reasons: First, because the content is rock-solid, anchored in a wealth of real-world experiences which the authors generously share; also because they explain HOW to gain and then sustain the trust of everyone with whom you do business. This book will be especially valuable to small-to-midsize companies whose success or failure is primarily (if not entirely) dependent upon client relationships based on trust. Buyers have lots of choices. It is not enough for them to trust what you sell. Others may well offer the same product or service. They must also trust you, the seller. And here's the key point: It is imperative that customer trust your advice as they consider a purchase from you but, ultimately, your customers must have so much confidence in you that they will also seek your advice on other matters which have nothing to do with what you sell. So-called "customer satisfactioon" is achieved on a per-transaction basis. As Jeffrey Gitomer correctly asserts, your objective should be "customer loyalty." The authors of this book explain HOW to achieve it and then HOW to sustain it.

41 of 46 people found the following review helpful.
Valuable and helpful!
By A Customer
This is a book filled with helpful checklists, valauble to anyone in the consulting field. In an eminently readable style, the authors show us not just the requirements to be a trusted advisor but also how to be a better consultant and how to improve our interpersonal skills. We read different phrases (that, I assume at least one of the authors use) that show us how to raise contentious issues in a non-threatening way (eg, "Let me play the devil's advocate and try to convince you .." and "This will feel risky to you but ..") It's the type of book we need to dip into on a regular basis to remind ourselves of those "little things" that make a big difference when dealing with clients. An easy but most valuable read.

40 of 48 people found the following review helpful.
Maister is the Master
By Andrew Silberman
My introduction to David Maister came from the former managing director of Burson-Marteller's Tokyo office, who recommended True Professionalism. That book became one of the "required readings" for my training company's staff. Since True Professionalism, I've read Managing the Professional Service Firm and found it heavy, over-detail-oriented and difficult to apply. Now comes The Trusted Advisor (with other authors) and I can say without a doubt this best book on trust development I've read--putting real meat in those abstract concepts like "credibility." His chapter where he introduces the equation where Trust = Credibility + Reliability + Intimacy, all divided by Self-orientation, would be worth the price of the book. No, there probably is nothing new under the sun, but Maister in this book (and in Practice What You Preach, another gem) provides the keys to create better results for clients, and shows us how to turn those keys to start the engine. If there were 10 stars to give, I'd rate this a 10.

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[B855.Ebook] Free PDF The Trusted Advisor, by David H. Maister, Charles H. Green, Robert M. Galford Doc

[B855.Ebook] Free PDF The Trusted Advisor, by David H. Maister, Charles H. Green, Robert M. Galford Doc

[B855.Ebook] Free PDF The Trusted Advisor, by David H. Maister, Charles H. Green, Robert M. Galford Doc